The Portable Device Enumerator Service service entered the stopped state


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Frequent Event ID 7036 - The Portable Device Enumerator Service service entered the stopped/running state.

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    Windows 2008 R2, soledomain controller, latest patches applied

    Every 5 minutes the Portable Device Enumerator service is starting. The sequence of events is:

    11:52:39 am Event ID: 1502 - "The Group Policy settings for the computer were processed successfully. New settings from 2 Group Policy objects were detected and applied."

    11:52:40Event ID7036 "The Portable Device Enumerator Service service entered the running state."

    11:54:40 Event ID 7036 "The Portable Device Enumerator Service service entered the stopped state."

    Typically an external USBhard drive is plugged into the server for backup purposes.

    The Group policy for the domain and for the domain controllers are almost completely untouched from default. (have only password policy altered)

    What is causing the Portable Device Enumerator service to keep starting and stopping?

    Wednesday, January 12, 2011 12:07 AM

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    Hi,

    The Portable Device Enumerator Service enforces group policy for removable mass-storage devices. Enables applications such as Windows Media Player and the Image Import Wizard to transfer and synchronize content using removable mass-storage devices.

    You may check if any group policy is enabled regarding removable mass-storage devices or Windows Media Player is tried to synchronize with removable mass-storage devices.

    In addition, I would like to suggest you test the issue in Clean Boot to check if there is any third party software conflicts.

    Test the issue in Clean Boot

    =================

    1. Click "Start", click "Run", type "msconfig" (without the quotation marks) in the Open box, and then click OK.

    2. On the "General" tab, click "Selective Startup", and then clear all of the subsequent check boxes. You will not be able to clear the Use Original BOOT.INI check box.

    3. Click "OK", and then click "Restart" to restart your computer.

    4. After Windows starts, determine whether the issue reoccurs.

    You may also use Process Monitor to monitor the process trying to call Portable Device Enumerator Service.

    Process Monitor v2.93

    http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Marked as answer by Arthur_LiMicrosoft contingent staff Monday, January 17, 2011 8:31 AM

    Wednesday, January 12, 2011 8:20 AM

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    hi

    You can try disable the service if you do not want your media player to perform actions like synchronizing or importing images.

    • Marked as answer by Arthur_LiMicrosoft contingent staff Monday, January 17, 2011 8:31 AM

    Wednesday, January 12, 2011 8:45 AM

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    Thank you both for your replies which set me on the right path to solving it.

    I disabled the service as suggested but was still left with the Group Policy leaving an event every 5 minutes. Although the Group Policy on a domain controller does get applied every 5 minutes it does not normally leave an event.

    Using RSOP.msc I found errors in

    computer configuration\windows settings\security settings\ local policies\ user rights assignment

    These errors happened where ever DefaultAppPool and WdiServiceHost was used in the policy. I removed DefaultAppPool and WdiServiceHost and replaced them with "IIS AppPool\DefaultAppPool" and "NT Service\WdiServiceHost"

    Its got something to do with a known error in Windows 2008 R2. These sites were helpful:

    http://social.technet.microsoft.com/Forums/en-US/winserverDS/thread/7bfe1f02-bb8b-472f-9c27-90d3481f2c53

    and

    http://learn.iis.net/page.aspx/624/application-pool-identities/

    I will let the server run over the weekend and see what happens. I will also enable the service and see if the problem goes away.

    thanks for your help to date.


    X

    • Marked as answer by Arthur_LiMicrosoft contingent staff Monday, January 17, 2011 8:31 AM

    Friday, January 14, 2011 2:36 AM

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  • Question

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    Hi,

    The Portable Device Enumerator Service enforces group policy for removable mass-storage devices. Enables applications such as Windows Media Player and the Image Import Wizard to transfer and synchronize content using removable mass-storage devices.

    You may check if any group policy is enabled regarding removable mass-storage devices or Windows Media Player is tried to synchronize with removable mass-storage devices.

    In addition, I would like to suggest you test the issue in Clean Boot to check if there is any third party software conflicts.

    Test the issue in Clean Boot

    =================

    1. Click "Start", click "Run", type "msconfig" (without the quotation marks) in the Open box, and then click OK.

    2. On the "General" tab, click "Selective Startup", and then clear all of the subsequent check boxes. You will not be able to clear the Use Original BOOT.INI check box.

    3. Click "OK", and then click "Restart" to restart your computer.

    4. After Windows starts, determine whether the issue reoccurs.

    You may also use Process Monitor to monitor the process trying to call Portable Device Enumerator Service.

    Process Monitor v2.93

    http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Marked as answer by Arthur_LiMicrosoft contingent staff Monday, January 17, 2011 8:31 AM

    Wednesday, January 12, 2011 8:20 AM

  • Question

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    hi

    You can try disable the service if you do not want your media player to perform actions like synchronizing or importing images.

    • Marked as answer by Arthur_LiMicrosoft contingent staff Monday, January 17, 2011 8:31 AM

    Wednesday, January 12, 2011 8:45 AM

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    Thank you both for your replies which set me on the right path to solving it.

    I disabled the service as suggested but was still left with the Group Policy leaving an event every 5 minutes. Although the Group Policy on a domain controller does get applied every 5 minutes it does not normally leave an event.

    Using RSOP.msc I found errors in

    computer configuration\windows settings\security settings\ local policies\ user rights assignment

    These errors happened where ever DefaultAppPool and WdiServiceHost was used in the policy. I removed DefaultAppPool and WdiServiceHost and replaced them with "IIS AppPool\DefaultAppPool" and "NT Service\WdiServiceHost"

    Its got something to do with a known error in Windows 2008 R2. These sites were helpful:

    http://social.technet.microsoft.com/Forums/en-US/winserverDS/thread/7bfe1f02-bb8b-472f-9c27-90d3481f2c53

    and

    http://learn.iis.net/page.aspx/624/application-pool-identities/

    I will let the server run over the weekend and see what happens. I will also enable the service and see if the problem goes away.

    thanks for your help to date.


    X

    • Marked as answer by Arthur_LiMicrosoft contingent staff Monday, January 17, 2011 8:31 AM

    Friday, January 14, 2011 2:36 AM

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    Glad to hear that :)

    Friday, January 14, 2011 3:12 AM

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    Excuse me, please while I ask an innocent, if uninformed question.

    I have a standalone Win 7 machine that never goes wireless, all patches applied, etc. There is not and never has been any group policy applied. I had an experience of putting a flash drive in, copying a fairly large pdf, which went quickly and without incident. When I then copied a very small .png file, from the same folder on my hard drive, it took a VERY long time. When I looked at the details, I saw something that seemed to mean that some mechanism was enumerating the things on the flash drive.

    When I went to the event log(s) for the moment this occurred, I saw this entry: "The Portable Device Enumerator Service service entered the running state."

    The whole thing smelled weird to me. Can anyone tell me why there is such a thing as a Portable Device Enumerator Service? Thanks so much.

    Friday, December 9, 2011 5:54 PM